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At OKHOMEONLINE we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

====================>> RETURN POLICY <<====================

  • Damaged Items or Low Quality

If you think they have big quality problem or are soiled/ defect on the shipping way, you can contact our customer service team at [email protected]  including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

Tips: Our products on sale are all can't be returned once they are opened or used after delivery, hope for your understanding.

====================>> CANCELLATION <<=====================

  • Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via [email protected]For the fastest resolution, please include your order number. Thanks!

  • Cancelling Shipped-out Order

Orders cannot be refund directly after the parcel has been shipped out. If you insist on returning the parcel, please contact our customer service with the reason after signing for the parcel. Please be cautious that we can’t receive the parcel if you refuse to accept it when it is delivered to your shipping address, we will have no way to send any refund if it happens.

Return Address

Only if due to quality defects of our products, will we assume the shipping costs of return. The window for returning the products will be within 30 calendars of your receipt of our products.

Address: C/O: JS Express Warehouse, 13901 Yorba Ave, Chino, CA 91710.